Shipping

  1. The costs of shopping are covered by the customer. 
  2. The products will be delivered via Post FranceColissimo company. 
  3. www.e-excellent.eu shop delivers within France and European Union. 
  4. Our shop allows shipping of our products outside the EU. For the exact costs please contact us via e-mail: shop@e-excellent.eu
  5. For custom made products the maximum lead time within France is 21 business days since the payment has been validated. For the products which are ready to be bought the lead time is specified on the website. They will be shipped after the payment validates as well. 
  6. Packages are delivered only on business days. 
  7. If the package while reclaiming is in a damage condition, bear traits of damage or interference into its content, it should not be collected and in the presence of the courier a protocol of damages should be compiled. Afterwards, the problem should be report to the customer service of our shop : shop@e-excellent.eu
  8. www.e-excellent.eu is not responsible for the delays which are a consequence of a` mistake of the customer ( wrong delivery address).

 

We offer fixed shipping costs: France and Corsica 7 €, other EU countries 11 €. Free shipping for orders above 100 € to all UE countries.

 

Payments

  1. Customers which are shopping on www.e-excellent.eu agree on issuing the sales document without the signature. 
  2. Typically an invoice is issued, which is the proof of purchase. 
  3. The customer is obliged to check if the invoice is attached to the package at the time of the reclaiming. 
  4. The customer can choose from the following payment methods:
  • direct bank transfer - to our bank account which number will be in the acknowledgement email which will be sent after placing the order.
  • via PayPal
  • via HiPay

The customer is obliged to pay within 7 days after placing an order. In case of default, the order will be deleted without informing the customer.